Policies

1. Terms and Conditions

1. Legal Information

This website is operated by Prime Homes Plus Ltd, a company registered in England and Wales. We provide professional cleaning services across residential, commercial, and care-based environments. Company Number: 15235654

2. Information About Us and How to Contact Us

Prime Homes Plus Ltd is committed to delivering high-quality cleaning services to clients in Bedfordshire and surrounding areas.

Our Contact Details

Business Office: 314 Midsummer Boulevard Milton Keynes MK9 2UB United Kingdom

Email: info@primehomeplus.co.uk

Phone: 0333 388 0954

Mobile: 07920 099 740

For any enquiries related to our services, website, or these Terms and Conditions, please feel free to get in touch via the contact details above.

3. Acceptance of Terms

By accessing or using this website (“Site”), you agree to comply with these Terms and Conditions. If you do not agree, please discontinue use of the Site. We reserve the right to update these Terms at any time. Continued use of the Site following changes indicates your acceptance of the revised Terms.

4. Cleaning Service Terms

By booking our cleaning services, you agree to the following terms:

  • Appointments: Confirmed once booking is accepted by our office.
  • Cancellations: Require 48 hours' notice; late cancellations may incur a fee.
  • Payments: Must be made in accordance with the agreed invoice terms.
  • Customer Responsibilities: Ensure safe access to the premises and declare any hazards or special cleaning requirements in advance.

Please contact us for the full version of our service-specific terms or if you require a printed copy.

5. Intellectual Property and Copyright

All content on this Site, including text, graphics, logos, and images, is the property of Prime Homes Plus Ltd or its content providers.

You may:

  • View and download content for personal, non-commercial use.

You may not:

  • Copy, distribute, alter, or reproduce any materials without prior written permission.For copyright-related enquiries, email: info@primehomeplus.co.uk
6. Use of the Site

You agree to use this Site lawfully and respectfully. Prohibited activities include:

  • Posting defamatory, offensive, or misleading content;
  • Uploading malicious software or viruses;
  • Attempting to disrupt or damage the functionality of the Site.

We reserve the right to restrict access or remove content that breaches these terms.

7. User-Generated Content

If you submit reviews, testimonials, or other content to us, you grant Prime Homes Plus Ltd a royalty-free, perpetual license to use and display this content in any format.

You confirm that:

  • You own or have permission to submit the content;
  • The content does not infringe any third-party rights;
  • You indemnify us against any legal claims arising from your submission.
8. External Links

This Site may contain links to external websites for informational purposes. Prime Homes Plus Ltd is not responsible for the accuracy, safety, or content of third-party websites.

9. Disclaimer

All content on this Site is for general information only and does not constitute professional or legal advice.

We do not guarantee:

  • The Site is free of errors or technical issues;
  • The content is accurate, complete, or up-to-date;
  • The Site or servers are free from viruses or other harmful components.
10. Limitation of Liability

Prime Homes Plus Ltd shall not be liable for:

  • Any direct, indirect, or consequential loss;
  • Loss of income, data, or business opportunities;
  • Claims arising from the use or inability to use this Site.

This limitation does not affect our liability for death, personal injury caused by negligence, or any legal liability which cannot be excluded by law.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

2. Modern Slavery Statement

This statement outlines the measures Prime Homes Plus Ltd has implemented and continues to uphold to ensure that modern slavery and human trafficking are not present within our business operations or supply chains.

Our Commitment

Modern slavery includes slavery, servitude, human trafficking, and forced labour. Prime Homes Plus Ltd maintains a strict zero-tolerance approach to all forms of modern slavery and human trafficking. We are committed to acting ethically, transparently, and with integrity in all our business dealings, while putting in place effective systems and controls to prevent any form of slavery within our organisation or supply chain.

We fully recognise our responsibility to uphold human rights in accordance with the International Bill of Human Rights. This commitment underpins all our internal policies relating to the rights and dignity of every individual engaged by or with our organisation—whether as direct employees, agency workers, or through supply chain partnerships.

We are also aligned with the United Nations Guiding Principles on Business and Human Rights, ensuring that respect for individuals' dignity and rights is central to our company culture. Discrimination, harassment, or bullying of any kind is not tolerated. We require all managers and staff to promote equality, inclusion, and a safe working environment. These commitments extend throughout our procurement practices and external partnerships.

Our Policies

To ensure ethical and transparent conduct, we have implemented the following internal policies:

  • Human Rights & Ethics Policy: We will not tolerate or condone the abuse of human rights. Any breach or allegation will be taken seriously and acted upon promptly.
  • Whistleblowing Policy: Accessible to all employees and supply chain workers, this policy encourages reporting of any unethical or illegal conduct, including potential modern slavery. All reports are investigated confidentially, and appropriate remedial steps are taken.
  • Recruitment Policy: We conduct full eligibility-to-work checks on all employees to prevent human trafficking and coerced labour.
  • Employee Code of Conduct: This ensures all staff act in compliance with legal and ethical standards.
  • Open Communication Channels: We encourage any individual—including members of the public—to report any suspicion of modern slavery in any aspect of our operations.
Suppliers and Third Parties

All suppliers are subject to due diligence checks before approval. This includes:

  • Online background checks to confirm no previous convictions relating to modern slavery.
  • A contractual requirement to adhere to our Modern Slavery Policy.

Suppliers must confirm that:

  • They have implemented systems to prevent modern slavery in their business.
  • Their own suppliers are held accountable on this issue.
  • UK-based suppliers pay at least the minimum or living wage, as appropriate.
  • We reserve the right to terminate contracts if modern slavery practices are identified.
Risk Assessment

Our supply chain involves procurement of staff, cleaning products, facilities management, utilities, and waste disposal. We regularly assess risk factors and train our staff to recognise and report signs of modern slavery across customer sites, within our own teams, or in supplier relationships.

Monitoring and Performance Indicators

We measure our effectiveness in preventing modern slavery through:

  • Internal audits and supplier reviews
  • Whistleblower reports
  • Feedback from staff, the public, enforcement agencies, and safeguarding authorities
Safeguards and Protection

We support openness and protect all individuals who raise concerns in good faith. No person will suffer retaliation, dismissal, or other negative consequences for reporting suspected modern slavery.

Anonymous reports are accepted; however, providing contact details can help us investigate more effectively. Malicious or deliberately false allegations may result in disciplinary action.

Responsibility and Accountability

The Managing Director of Prime Homes Plus Ltd is ultimately responsible for the implementation of this statement. Senior managers across the business are required to promote awareness and ensure policy compliance within their teams. Regular training is provided to maintain up-to-date knowledge on modern slavery risks and reporting mechanisms.

Ongoing Review and Assessment

We acknowledge that modern slavery risks evolve and are committed to continuously improving our approach. Our efforts are reviewed through regular audits and updates to policies and training.

This statement is made in accordance with Section 54(1) of the Modern Slavery Act 2015 for the financial year ending 31st December 2024.

Approved by:

Managing Director, Prime Homes Plus Ltd

Date: 10th May 2025

Contact Information

Business Office: 314 Midsummer Boulevard Milton Keynes MK9 2UB United Kingdom

Email: info@primehomeplus.co.uk

Phone: 0333 388 0954

Mobile: 07920 099 740